Our Courses

Chicago Detective Explorers – Refund Policy

At Chicago Detective Explorers, we strive to provide you with engaging and informative e-learning experiences. We understand that sometimes things don’t work out as expected. Therefore, we’ve developed the following refund policy.

1. 72-Hour Satisfaction Guarantee:

We offer a 72-hour satisfaction guarantee from the date of your purchase. If, within 72 hours, you find that the course content does not meet your expectations, or if you encounter technical issues that prevent you from accessing the course, you may request a full refund.

2. Eligibility for Refund:

To be eligible for a refund, you must meet the following criteria:

• You must submit your refund request within 72 hours of your purchase date.
• You must provide a clear and specific reason for your dissatisfaction.

3. Refund Process:

To request a refund, please follow these steps:”

• Contact our customer support team at chidetectexplore@gmail.com with the subject line ‘Refund Request – [Your Order Number].
• In your email, please provide your order number, the date of purchase, and a detailed explanation of why you are requesting a refund.
• Our support team will review your request and respond within 2-3 business days. We may request additional information for clarification.
• If your refund is approved, we will process the refund to your original payment method within five business days. You will receive an email notification confirming the refund.

4. Exceptions:

Refunds will not be granted in the following circumstances:

• Refund requests made after the 72-hour period from the time and date of purchase.
• Refund requests based on reasons not directly related to the course content or technical accessibility.
• Refund requests from users that have violated the terms of service.
• Refunds for discounted or promotional courses, unless otherwise stated during the sale.
• Listed currency (United States Currency)